Buying

What if I need a refund?
If a buyer is not satisfied with the product or service received from the seller and wishes to issue a refund then the buyer should raise their grievance ...
Fri, 18 Jun, 2021 at 12:25 PM
How can I review a product or a store?
Only verified buyers can leave a review on a mentor’s storefront or product(s). If you would like to leave a review, you should:  Head to the...
Mon, 2 Aug, 2021 at 10:27 AM
How do I purchase a session on Academy 1854?
Find the session(s) you would like to book on the ‘Start Learning’ listing page or from a seller’s product listing page. On the product listing you wa...
Wed, 18 Aug, 2021 at 10:49 AM
Can I find out more about a session or a mentor?
Academy 1854 members can submit enquiries to mentors before purchasing a session. To do this, head to the product listing page, and click on the “Product En...
Wed, 18 Aug, 2021 at 10:51 AM
How do I prepare for my session(s) with Academy 1854 mentors?
The mentor will include any important information to help prepare for a session in the product listing description. Preparation will vary depending on the t...
Wed, 18 Aug, 2021 at 10:53 AM
Can I “ bookmark” products?
If you are logged in with an Academy 1854 account, you can add products to your wishlist, which is accessible by the heart logo in the top right corner of t...
Wed, 18 Aug, 2021 at 10:54 AM
What happens after I’ve purchased a session?
Once your mentor has successfully received full payment, they will email you to confirm your booking.  If the session has a specific time/date, the ment...
Tue, 7 Sep, 2021 at 10:40 AM