If a buyer is not satisfied with the product or service received from the seller and wishes to issue a refund then the buyer should raise their grievance directly with the seller. If the parties cannot agree to a resolution then the Paypal Resolution Centre should be used. Raising a dispute should be a last resort for your customer. As the seller should always try to resolve the issue by communicating and cooperating with a buyer. Disputes may take some time and will require buyer and seller to provide evidence of their actions
Refunds must be handled by the seller using the platform integrations with Paypal.
Our commission will not be subject to refund. Both the seller and buyer accept that the commission is our reward for building and facilitating the relationship via the marketplace between the buyer and seller and is not part of the refund procedure. The buyer can contact [email protected] if they feel a refund of commission should be considered on their transaction.